Refund policy

Refund and Return Policy

Effective Date: June 25, 2026 Last Updated: June 25, 2026

At Saint Chrono, operated by Development Player League Inc, your satisfaction matters to us. This Refund and Return Policy explains when and how you may return a high-quality product and request a refund.

1. 14-Day Return Window

You may request a return within 14 days from the date of delivery. Requests submitted after 14 days are not eligible for a refund or exchange.

2. Eligibility for Returns

To maintain our strict standards for our high-quality timepieces, returns are subject to the following conditions:

2.1 Unworn and Unused Products

  • Must be in original, premium packaging with all factory seals and protective films completely intact.

  • Must be in resalable condition with no signs of wear, resizing, or alteration.

  • Must be returned with the original invoice or order number.

2.2 Opened or Used Products

  • Generally not eligible for return due to our strict quality control standards for high-quality products.

  • Exception: If the product arrives damaged or defective, contact us within 7 days of delivery (see Section 5).

2.3 Non-Returnable Items

  • Promotional or free items.

  • Items marked "Final Sale".

  • Products purchased from third-party resellers (we only accept returns of products purchased directly from saintchrono.com).

3. How to Request a Return

Email us at sac@saintchrono.com within 14 days of delivery with:

  • Your order number.

  • The product(s) you wish to return.

  • Reason for the return.

  • Photos (if the product is damaged or defective).

We will respond within 2 business days with a Return Merchandise Authorization (RMA) number and return shipping instructions. Note: Do not ship items back without an RMA. Returns received without prior authorization will not be processed.

4. Return Shipping

  • Customer-initiated returns (change of mind, ordered wrong product): The customer is responsible for return shipping costs. We highly recommend using a trackable shipping method with insurance, as we are not responsible for high-quality items lost in transit.

  • Damaged or defective products: We will provide a prepaid return label at no cost to you.

  • Original shipping fees are non-refundable unless the return is due to our error or a defective product.

5. Damaged or Defective Products

If your order arrives damaged or you receive the wrong item:

  1. Contact sac@saintchrono.com within 7 days of delivery.

  2. Include photos of the damaged product, packaging, and shipping label.

  3. We will replace the item at no cost or issue a full refund, including original shipping.

6. Refund Processing

Once we receive and inspect your returned item:

  • We will notify you of approval or rejection within 3 business days.

  • Approved refunds are processed to your original payment method within 5–10 business days.

  • Depending on your bank or credit card issuer, it may take an additional 3–10 business days for the refund to appear in your account.

  • A refund confirmation email will be sent once the refund is issued.

7. Exchanges

We currently process exchanges as a return and new order:

  1. Initiate a return following Section 3.

  2. Place a new order for the desired product.

  3. The original order will be refunded once the returned item is received and inspected.

This ensures the fastest delivery of your replacement high-quality product.

8. Order Cancellations

Orders may be cancelled within 2 hours of placement by emailing sac@saintchrono.com with your order number. After 2 hours, the order may have already entered fulfillment and cannot be cancelled — you may follow the standard return process once the package arrives.

9. Chargebacks

If you have a concern about a charge, please contact us before initiating a chargeback with your bank — most issues can be resolved quickly. Unauthorized chargebacks for valid orders may result in account suspension and collection action.

10. Contact Us

For all return, refund, and cancellation requests:

Development Player League Inc 714 Hunters Trail Glendora, CA 91740 United States Email: sac@saintchrono.com

We respond to inquiries within 2 business days (Monday–Friday, excluding U.S. holidays).