Shipping policy

Effective Date: June 25, 2026 Last Updated: June 25, 2026

This Shipping Policy applies to all orders placed on saintchrono.com, operated by Development Player League Inc.

1. Shipping Destinations

We proudly ship our high-quality timepieces globally. Our primary fulfillment routes are optimized for the United States, the United Kingdom, and the European Union (EU).

2. Order Processing Time

  • Orders are processed Monday through Friday, excluding public holidays.

  • Standard processing time is 1–3 business days from the time of order confirmation, during which your timepiece undergoes a final quality control inspection.

  • Orders placed on weekends or holidays are processed on the next business day.

  • You will receive a shipping confirmation email with tracking information as soon as your order ships.

3. Shipping Methods and Delivery Times

Delivery estimates begin after the order has been processed and dispatched from our facilities.

  • United States: 5–10 business days.

  • United Kingdom: 5–10 business days.

  • European Union: 5–12 business days.

  • Rest of the World: 7–15 business days.

Note: These are estimated transit times provided by our carrier partners and are not guaranteed delivery dates.

4. Shipping Rates

Shipping costs are calculated dynamically at checkout based on the destination and selected shipping method.

  • We frequently offer Free Premium Shipping on high-value orders. Please refer to the announcement bar on our website for active shipping promotions.

5. Customs, Duties, and Import Taxes — IMPORTANT

For all international shipments (including the UK and EU), the customer is the importer of record.

  • You are solely responsible for any import duties, customs fees, Value Added Tax (VAT), or other taxes applied by your local customs authority upon delivery.

  • Saint Chrono and Development Player League Inc are not responsible for delays caused by customs processing or packages held by local authorities due to unpaid import fees. Refusal to pay customs fees resulting in a returned or abandoned package will not be eligible for a full refund.

6. Order Tracking

  • Tracking numbers are sent via email once your order ships.

  • You can track your order using the link in your shipping confirmation email or via the Track Your Order page on our website.

  • If your tracking information does not update within 5 business days of dispatch, please contact us at sac@saintchrono.com.

7. Shipping Address Accuracy

You are responsible for providing a complete and accurate shipping address at checkout. We are not responsible for orders shipped to incorrect addresses provided by the customer.

  • If you notice an error in your shipping address, contact us at sac@saintchrono.com within 2 hours of placing the order. After that window, the order enters fulfillment and we cannot guarantee the address can be updated.

  • If a package is returned to us due to an incorrect address or unclaimed delivery, reshipment fees will be the customer's responsibility.

8. Lost, Stolen, or Damaged Packages

8.1 Lost Packages

If a package is marked "delivered" by the carrier but you have not received it:

  1. Check with neighbors, building management, and other household members.

  2. Contact the carrier directly with your tracking number.

  3. Wait 48 hours — packages are occasionally scanned as delivered before actual physical delivery.

  4. If the package is still missing, contact us at sac@saintchrono.com within 7 days of the marked delivery date. We will open an investigation with the carrier.

8.2 Stolen Packages

Because we ship high-quality items, we strongly recommend providing a secure delivery address (such as a workplace or a location with a concierge). We are not liable for packages stolen, lost, or misplaced after the carrier has confirmed delivery to the provided address.

8.3 Damaged in Transit

If your package arrives physically damaged:

  1. Take clear photos of the damaged outer packaging and the product before opening it fully.

  2. Contact sac@saintchrono.com within 7 days of delivery with the photos and your order number.

  3. We will evaluate the claim and replace the damaged item at no cost to you if approved.

9. Carrier Delays

Once a package leaves our fulfillment center, the physical transit is managed by the carrier. We are not responsible for:

  • Carrier-caused operational delays.

  • Weather-related or environmental delays.

  • Delays due to customs clearance or government restrictions.

We will assist you in communicating with the carrier, but we cannot offer refunds for shipping delays that are strictly beyond our control.

10. Multiple Shipments

To ensure the fastest possible delivery, orders containing multiple items may occasionally be split into multiple shipments. You will not be charged any additional shipping fees, and each package will have its own tracking number.

11. Contact Us

For any shipping-related inquiries or assistance with your delivery:

Development Player League Inc 714 Hunters Trail Glendora, CA 91740 United States Email: sac@saintchrono.com

Our concierge support team responds to inquiries within 2 business days (Monday–Friday, excluding U.S. federal holidays).